eduroam > support portal > accessibility statement

eduroam logo

Accessibility statement for https://support.eduroam.uk/ and https://map.eduroam.uk/eduroammap.html


This accessibility statement applies to https://support.eduroam.uk/ and https://map.eduroam.uk/eduroammap.html.

This website is run by Jisc. We want as many people as possible to be able to use these websites. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible these websites are


We know some parts of the websites are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • you cannot skip to the main content when using a screen reader
  • some input labels are empty or have no description


How to request content in an accessible format - feedback and contact information


If you need information on these websites in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us:

We’ll consider your request and get back to you within 10 days.


Reporting accessibility problems with these websites


We’re always looking to improve the accessibility of these websites. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: help@jisc.ac.uk quoting 'for the attention of eduroam(UK) Service Manager'.


Enforcement procedure


If you contact us with a complaint and you're not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about these websites’ accessibility


Jisc is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status


These websites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content


The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


Third-party tools

We use an embedded map tool published by Microsoft Bing in the eduroam map to present pins on a world map of the participating members in eduroam. This map is outside our control and partially does not comply with accessibility regulations.

Our websites

There exists a problem in zooming beyond 130% without the text spilling outside the viewing panels or off the screen.

There exists a problem that our pages are difficult to navigate using a keyboard without a mouse/tracker pad.

There exists a failure for WCAG 2.1 success criterion 1.3.1 - Info and relationships. This relates to the site layout design. We plan to fix the above issue by December 2020. We will make sure that we meet the accessibility standards.

There exists a failure for WCAG 2.1 success criterion 1.4.6 - Contrast enhanced. This relates to button controls in a disabled state. We plan to fix the above issue by December 2020. We will make sure that we meet the accessibility standards.

There exists a failure for WCAG 2.1 success criterion 1.3.4 - Orientation. This relates to the site layout design. We plan to fix the above issue by December 2020. We will make sure that we meet the accessibility standards.

There exists a failure for WCAC 2.1 success criterion 2.4.7 - Focus Visible. This relates to the User Settings pop-up present on every page. We plan to fix the issue by December 2020. We will make sure that we meet the accessibility standards.


Disproportionate burden


Navigation and accessing information


Some of our pages are difficult to navigate using a keyboard without a mouse/tracker pad.

It’s not possible for users to change text size without some of the content overlapping.

We’ve assessed the cost of fixing the issues with navigation and accessing information. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.


Content that’s not within the scope of the accessibility regulations


Some of our referenced documentation is presented in PDF form and was published by third parties. We are not responsible for this documentation.


What we’re doing to improve accessibility


Whenever new features are released they must meet WCAG 2.1 AA. We’re committed to addressing the issues above, either by redevelopment ourselves, or by raising the issue of accessibility with our third-party vendors.


Preparation of this accessibility statement


This statement was prepared on 9th September 2020. It was last reviewed on 16th September 2020.

This website was last tested on 16th September 2020. The test was conducted by ourselves.

We used the following accessibility evaluation tools:

We tested:

Automated Testing Statistics


  • Conformance level A guideline pass rate: 84.62%
  • Conformance level AA guideline pass rate: 76.92%
  • Conformance level AAA guideline pass rate: 76.92%

This accessibility statement was manually created using the sample format defined by the UK Government (2 April 2020 edition).